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Guides:

Over the years we've asked returning Travel in Style travelers "What made your trip exceptional?" The top answer is always "service," and we've taken that to heart.

The guides on Travel in Style tours are the best possible people for the job: experienced, knowledgeable, professional and personable, exceeding all national regulations for qualification.

On our Egypt tours and Nile cruises, our guides are certified Egyptologists licensed by the government. All have university degrees, many of them Ph.D.'s. In Morocco, guides on our camel caravans and desert tours are local experts on the Sahara and Bedouin traditions. In Turkey, our city guides are government-licensed members of the tour guides' guild, and the captains of
our yachts have captains' certification as well as long experience in sailing the waters of the Turquoise Coast.

We realize that the guide is the key to an enjoyable, memorable travel experience, so we provide the best because we know you want to Travel in Style.

It's important to realize that 90% of the money you pay for our tours goes to working people at the destinations we serve

We believe in supporting the local economies of the beautiful places we show you, and we are pleased to be able to help local people to live better lives, whether it be your Nubian guides in Upper Egypt, the crew on a Nile cruise, or the Touareg tribesmen of Morocco. They are our valued associates, just as you are our valued
client.

The Kramers : Turkey : Summer 2004

Omar -

Thank you. Our trip was marvelous. The Turkish people certainly deserve their reputation as wonderful hosts. Our guide, Sevil Conka, was so knowledgeable and personable that I know we learned much more than we would have with anyone else. Both she and our driver, Atila, took wonderful care of us. We hope we can return someday, and when we do, we would certainly contact you.

Thanks again,

Bob and Linda Kramer

Subj: RE: Istanbul Tour - Uniglobe - Aug
Date: 9/16/01 10:00:20 PM Eastern Daylight Time
From: ..............................@uniglobetravel.com (Michelle Desreux)
To: KingTuT916@aol.com, transbalkan@escortnet.com CC: joann.davis@travelsolutionsgroup.com, fsamson@uniglobetravel.com
To Omar, Mr. Pekoz
Gentlemen, Please forgive my delayed, but no less heartfelt thank you for the exceptional service and support we received during our recent visit to Istanbul.
We returned home Sept 7th and….well, I think you understand the delay.
Mr. Pekoz, it was a pleasure meeting you and, in particular we thank you for your generosity and your assignment of Bilge as our host.
Bilge is truly a treasure. Knowledgeable, resourceful, reliable, creative and gracious.
She ensured that we saw the highlights of Istanbul with a suitable amount of time for each and an educated, eloquent commentary that made each one memorable.
She adapted the plan for the day to suit our thoughts of the moment and was gracious enough to show us aspects of Istanbul life that are not “on the beaten path” which we particularly enjoyed. Her commitment to ensuring our experience was “exceptional”-along with her negotiation skills!- enabled us to spend a delightful 1 ½ hours on the bridge of a Bosphorus ferry drinking tea with the captain and ensuring us an unobstructed, un-crowded view of your amazing city.
This kind of attention to customer service is rare and we now know why you commented that she was “the best!”. We agree. As you know, our plan was to contract your services for 1½ days and do our own meandering for the rest of the time. Instead, we were so pleased with our experiences that we requested another 1½! Mr. Pekoz, it is my intention to provide a copy of my comments above to you on company letterhead so that you can add it to your “brag” book…with pleasure. But I didn’t want to wait any longer to offer my thanks so we’ll start with the ever-efficient email. I will also confirm to my colleagues that the suppliers to “12degrees” are indeed “a cut above” and if you are the example of the caliber of tour operator represented by the 12 degrees organization, we would have no problem in recommending their representatives to our agency community. Omar and Joann, I must again say thank you for responding so quickly to our request. We certainly did NOT expect you both to deliver what you did. It was very much appreciated.

Warm regards

Michelle Desreux
Senior Vice President, Global Operations The Uniglobe Group